At Floodmasters, LLC, we are dedicated to providing exceptional water damage restoration services to homeowners and businesses in Georgia. With over 30 years of experience, our team of certified professionals has the expertise and equipment to handle any type of water damage emergency, from broken pipes to sewage removal and mold remediation. Our priority is to provide prompt, reliable, and effective solutions to minimize damage and restore your property to its pre-damage state.
Our Services
Our comprehensive range of services includes water damage restoration, mold removal, sewage cleanup, fire and smoke damage repair, and more. We understand that every minute counts when it comes to water damage, and that's why we offer 24/7 emergency services to ensure that your property is restored as quickly as possible. Our team is equipped with state-of-the-art equipment and technology to detect and remove water, mold, and sewage from your property, and our expert technicians are trained to handle even the most complex restoration projects.
Our Commitment
At Floodmasters, LLC, we are committed to providing exceptional customer service, and we pride ourselves on our prompt response times, competitive pricing, and dedication to getting the job done right. We understand that water damage can be a stressful and overwhelming experience, and that's why we strive to make the restoration process as smooth and seamless as possible. Our goal is to not only restore your property but also to provide you with peace of mind knowing that your home or business is safe and secure.
Why Choose Us
With Floodmasters, LLC, you can trust that you're in good hands. Our team of certified professionals has the expertise and experience to handle any type of water damage emergency, and our commitment to providing exceptional customer service sets us apart from the competition. We also offer a 5% discount to new customers, so don't hesitate to contact us today to schedule your free consultation.
Overall Experience
Floodmasters, a water damage restoration company, has received a mix of positive and negative reviews from its customers.
Positive Feedback
Many customers have praised Floodmasters for their prompt response, professionalism, and knowledge in handling water damage restoration. The company's staff, including Q, Will, Melissa, and Liz, have been commended for their excellent customer service, communication, and workmanship. Customers have also appreciated the company's ability to guide them through the insurance process and provide timely updates on the restoration process.
Negative Feedback
Some customers have expressed dissatisfaction with Floodmasters, citing issues with communication, lack of transparency, and unmet expectations. There have been complaints about the company's pricing, with some customers feeling pressured into signing contracts without fully understanding the terms. Additionally, some customers have reported poor communication, including unreturned calls and unexpected changes to the restoration process.
Common Praises
- Prompt response and professionalism
- Excellent customer service
- Knowledgeable staff
- Good communication and updates
- Ability to guide customers through the insurance process
Common Complaints
- Poor communication
- Lack of transparency
- Unmet expectations
- Pricing issues
- Overpromising and underdelivering
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