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Our Company History and Mission
For over 70 years, Smithmyer Plumbing & Heating LLC has been providing top-quality plumbing, heating, and air conditioning services to the community of Altoona, PA. Our commitment to quality, honesty, and teamwork has been the foundation of our business since our inception in 1946. Our company has evolved over the years, with each generation bringing new ideas and expertise to the table. We have always believed in keeping up with change and being proactive in our approach to providing exceptional service to our customers.
Our Mission
Our mission is to provide the information and options available to allow our clients to make informed decisions about their plumbing, heating, and air conditioning needs. We strive to provide the quality service that every customer deserves, treating each client like family.
Bill Smithmyer
As a Master Plumber and Comfort Care Specialist, Bill has over 50 years of experience in the plumbing and HVAC industry. With a lifelong passion for the business, Bill started helping his father in the family business at the age of 6. He has dedicated his life to providing exceptional service to our customers.
Cathy Smithmyer
As our manager, Cathy has been instrumental in implementing changes to our business, including upfront pricing, maintenance agreements, and on-site invoicing. Her expertise and leadership have been invaluable in driving our growth and success.
Jason Smithmyer
As a Journeyman Plumber, HVAC Installer, and Service Tech, Jason has grown up in and around the company. With a degree from Penn State and completion of his plumbing apprenticeship, Jason has become a valuable asset to our team. His technical expertise is invaluable in keeping up with the ever-evolving technology in the HVAC industry.
Our Services
At Smithmyer Plumbing & Heating LLC, we offer a range of services designed to meet the unique needs of our customers. From plumbing repairs and installations to heating and air conditioning services, we have the expertise to get the job done.
- Plumbing Services: From leaky faucets to full bathroom and kitchen remodels, our team of expert plumbers is equipped to handle any plumbing issue.
- Heating Services: We design and install energy-efficient heating systems to keep your home warm and cozy during the cold PA winters.
- Air Conditioning Services: Our team of experts can repair or replace your existing AC unit, ensuring your home stays cool and comfortable during the warm months.
- Home Care Club: Our Home Care Club offers a full inspection of your plumbing, heating, and air conditioning systems, providing a verbal report of findings and a typed copy for your records. This program also includes discounted pricing and priority scheduling.
At Smithmyer Plumbing & Heating LLC, we are dedicated to providing exceptional service to our customers. With over 70 years of experience, we have built a reputation for quality, honesty, and teamwork. Whether you're in need of plumbing, heating, or air conditioning services, we invite you to rely on our expertise.
Overall Experience
The overall experience with Smithmyer Plumbing is mixed, with some customers having positive experiences and others having negative experiences.
Positive Aspects
- Prompt and Professional Service: Many customers have reported prompt and professional service from Smithmyer Plumbing, with technicians being on time, efficient, and courteous.
- Trustworthy: Some customers have noted that they trust Smithmyer Plumbing to handle their heating and plumbing issues, and that they are the only ones they trust to deal with them fairly.
- Knowledgeable and Skilled Technicians: Several customers have praised the technicians for being knowledgeable and skilled in their work.
Negative Aspects
- Poor Communication: Some customers have reported poor communication from Smithmyer Plumbing, including not returning phone calls, not showing up for appointments, and not following up on estimates.
- Unprofessional Behavior: A few customers have reported unprofessional behavior from the company, including trying to sell them upgrades they didn't need, not completing work, and not responding to messages.
- Lack of Reliability: Some customers have reported that Smithmyer Plumbing is not reliable, with appointments being missed and work not being completed in a timely manner.
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