Don't just look better, live better
At Thorough Carpet Cleaning, we are a team of local, certified cleaners who are passionate about delivering exceptional service to our customers. With over 8 years of experience in the industry, we have built a reputation for our attention to detail and commitment to customer satisfaction. Our goal is to make sure you are 100% happy with our services from start to finish.
Our Story
Our story began when we realized that there was a need for a carpet cleaning company that truly cared about its customers. We believed that a good cleaning job wasn't just about getting the dirt out, it was about providing a service that was tailored to each customer's specific needs. We took the time to train our staff to understand the importance of good communication, attention to detail, and a commitment to excellence.
What We Do
We offer a range of services to meet the varied needs of our customers. Whether you're a residential or commercial property owner, we can provide you with a personalized cleaning solution. Our services include:
Carpet Cleaning
We understand that carpets can be a breeding ground for dirt, dust, and allergens. That's why we use the latest equipment and cleaning solutions to deep clean your carpets, leaving them looking like new.
Upholstery Cleaning
In addition to carpet cleaning, we also offer upholstery cleaning services. From sofas to chairs, and from car interiors to boat upholstery, we can clean it all.
Hardwood Floor Cleaning
Hardwood floors are a beautiful addition to any home or office. However, they require regular maintenance to keep them looking their best. We use specialized cleaning solutions and equipment to deep clean your hardwood floors, leaving them looking like new.
Tile & Grout Cleaning
Tile and grout can be a real pain to clean. That's why we offer a professional tile and grout cleaning service that will leave your tiled surfaces looking like new.
Why Choose Us
So, why should you choose Thorough Carpet Cleaning? The answer is simple: we are a team of local, certified cleaners who are passionate about delivering exceptional service to our customers. We believe that a good cleaning job isn't just about getting the dirt out, it's about providing a service that is tailored to each customer's specific needs. We take the time to train our staff to understand the importance of good communication, attention to detail, and a commitment to excellence. We offer a 100% guarantee on all of our services, so you can be sure that you're getting the best possible service.
What Our Customers Say
We have been fortunate enough to have some amazing customers over the years, and we love hearing their stories about our services. Here's what a few of them have said:
- "Excellent service! My household was extremely satisfied with their service. I contacted them last Sunday evening, and they responded quickly and did a great thorough cleaning of my entire home at an affordable price. Highly recommended, and I will continue using their services." - Willie Clutchington
Overall Quality and Service
The majority of the reviews for Thorough Carpet Cleaning (TCC) are extremely positive, with every reviewer except one giving the company a 5-star rating. The reviews praise the company's professionalism, responsiveness, and quality of service. The reviewers highlight the company's attention to detail, thoroughness, and ability to remove difficult stains and odors.
Positive Comments
The positive comments from the reviewers praise the company's:
- Patient and knowledgeable staff
- Thorough and detailed work
- Prompt and clear communication
- Professionalism and courteousness
- Ability to provide good value for the price
Negative Comment
The one negative review from Author Angelia Merriweather is a detailed account of a negative experience with TCC. She describes the company's employee as not being trained on protecting floors while cleaning, using excessive water, and damaging her chair and laminate flooring. The reviewer also expresses frustration with the company's handling of the situation, including delaying the resolution of the issue and refusing a reasonable payment arrangement.
Resolution and Follow-up
The reviewer mentions that she made a good offer to settle the dispute, but the company declined. She also mentions that she is considering suing the company for damages and additional fees.
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