Quality Work, Responsive Service, and a Commitment to People
Our Story
At Ciocca Cleaning & Restoration, we're dedicated to providing top-notch janitorial, restoration, and disinfection solutions to our clients in Fort Wayne and Northeastern Indiana. Our journey began in 1997, when our president, Chris Ciocca, founded the company with a passion for innovation and a commitment to customer satisfaction.
Our Mission
Our mission is to maintain the highest standards of integrity, focus on our customers' needs, be passionate about our business, and maintain an immediate sense of urgency to our customers. We strive to exceed our clients' expectations and provide them with a seamless experience.
Our Services
We offer a comprehensive range of services, including commercial janitorial services, restoration solutions, and disinfection services. Our commercial janitorial services include general cleaning, vinyl tile, ceramic and marble floor cleaning, window cleaning, carpet cleaning, and more. Our restoration services cover water and fire damage restoration, mold remediation, carpet and air duct cleaning, and more. We also offer disinfection solutions to help our clients fight and reduce the spread of bacteria and pathogens.
Our Values
At Ciocca Cleaning & Restoration, we value our customers and recognize the importance of effective communication. That's why we've implemented a 24/7 online ticketing communication system, allowing our clients to make requests at any time. We're committed to providing quality work, responsive service, and a commitment to people.
Our Certifications
We're proud to be certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and members of the Association of Specialists in Cleaning & Restoration (ASCR) and the Worldwide Cleaning Industry Association (ISSA). These certifications and memberships help us stay at the forefront of the cleaning and restoration industry, ensuring we provide the best possible services to our clients.
Our Commitment
We're committed to providing exceptional services to our clients, and we're grateful for the trust they've placed in us. We're dedicated to continuing to improve our services and exceed our clients' expectations.
Overview of Ciocca's Services
Positive Experiences
Ciocca's team has received praise for their professionalism, responsiveness, and quality of work. Many reviewers appreciated the efforts of specific team members, such as Yvette Jenkins, Dave Black, and others, who went above and beyond to ensure customer satisfaction. The company's prompt response to emergency situations, such as flooding, was particularly noteworthy.
Negative Experiences
Some reviewers had negative experiences with Ciocca, citing unethical business practices, poor communication, and lack of concern for employee well-being. A former employee alleged that the company prioritized office staff safety during the COVID-19 pandemic while neglecting the safety of field cleaning staff. Another reviewer expressed frustration with the hiring process, feeling that the company did not provide adequate information about the job or communicate properly.
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