COMMITMENT | CONSISTENCY | CREATIVITY | COMMUNICATION
At Professional Retail Services (PRS), we are a leader in the commercial facility maintenance and specialty construction industry, providing services since 2000 to a wide range of clients across the United States, Canada, and Puerto Rico. Our team is dedicated to providing cost-effective solutions that increase overall productivity and exceed client expectations.
Our Philosophy
Our philosophy is built upon the concept of the 4Cs: Commitment, Consistency, Creativity, and Communication. We believe that these core principles are essential for delivering diamond-level service. Our team is committed to building and sustaining long-term relationships with our clients and service partners, ensuring that we understand their unique needs and exceed their expectations.
Our Services
Our comprehensive range of services includes facility maintenance, preventative maintenance programs, emergency service, and KPI reporting. Our maintenance programs are customized to meet the specific needs of each client, ensuring that our technicians are matched with the right client to optimize efficiency and reduce costs.
Our Preventative Maintenance Programs are designed to identify potential issues before they become major problems, reducing downtime and increasing the overall lifespan of equipment. Our team is dedicated to providing prompt and effective solutions, with a 2-4 hour response time for emergency service.
Why Choose Us?
At PRS, we pride ourselves on our unique value proposition, which sets us apart from other facility maintenance companies. Our Account Management program ensures that all work orders are meticulously monitored, tracked, and filed, providing our clients with accurate reporting and business insights. Our team is committed to operating smarter, leaner, and more efficiently, ensuring that our clients receive the highest level of service at an affordable price.
Our Expertise
With over two decades of experience in the facility maintenance industry, our team of experts has the knowledge and expertise to tackle any challenge. Our technicians are trained to work on a wide range of equipment and systems, ensuring that our clients receive the highest level of service and support.
Our Commitment
At PRS, we are committed to delivering exceptional service that exceeds our clients' expectations. We understand the importance of building strong relationships and providing tailored solutions that meet our clients' unique needs. Our commitment to quality, reliability, and customer satisfaction is unwavering, and we are dedicated to continuously improving our services to meet the evolving needs of our clients.
Overall Satisfaction
The reviewers expressed overwhelming satisfaction with Professional Retail Services (PRS), praising their professionalism, friendly staff, and efficient payment processes.
Strengths
- Professionalism and Friendliness: Many reviewers commended the PRS staff for being polite, professional, and courteous in their interactions.
- Efficient Payment Process: Several reviewers mentioned that PRS pays their bills on time, making it a hassle-free experience for vendors.
- Good Communication: Reviewers appreciated the open lines of communication with PRS, ensuring that issues are resolved quickly and efficiently.
Constructive Feedback
- Importance of Clear Communication: One reviewer emphasized the need for clear communication between PRS and vendors to avoid mistakes and conflicts.
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