At Mitch Wright Plumbing, Heating & Air, we pride ourselves on being the go-to experts for all your plumbing, heating, and air conditioning needs in Southaven, Desoto County, and surrounding areas. As a local family-owned business, we're committed to providing top-notch services that exceed our customers' expectations.
Our Story
Founded in 1983 by Mitch and Dot Wright, our company started as a plumbing division and later expanded to include heating and air conditioning services. In 2015, we added a trenchless main sewer line repair and replacement division to better serve our customers. Over the years, we've grown and expanded our physical building and property, allowing us to offer faster and more efficient services to our customers.
Our Mission
Our mission is to provide the highest level of customer service, reliability, trustworthiness, workmanship, and integrity. We're dedicated to being the Wright choice for all your plumbing, heating, and air conditioning needs. Our team of expert technicians is trained to provide award-winning customer service and use only the highest quality products to ensure your complete satisfaction.
Our Services
We specialize in a wide range of services, including:
- Plumbing services, including plumbing repair, drain cleaning, and main sewer and water line services
- Heating services, including furnace repair and installation
- Air conditioning services, including AC repair and installation
- Indoor air quality services, including attic insulation and air duct cleaning
- Water heater services, including installation and repair
Why Choose Us
At Mitch Wright Plumbing, Heating & Air, we're committed to providing the highest level of customer service and workmanship. We're fully licensed and insured, and our team of expert technicians is trained to provide prompt and efficient services. We offer competitive, upfront pricing and never charge overtime rates. We're available 24/7 for emergency services, and our family-owned business has been voted DeSoto's Best for 13 years in a row.
Overview
The reviews are overwhelmingly positive, with 30 out of 34 reviews rating the company 5 stars. The reviewers praise the company's technicians, citing their professionalism, knowledge, and friendly demeanor. Many reviewers mention the thoroughness of the inspections and the explanations provided by the technicians.
Technician Performance
The technicians are consistently praised for their professionalism, knowledge, and friendly demeanor. They are described as thorough, clear in their explanations, and willing to take the time to answer questions. Reviewers appreciate the technicians' honesty and lack of pressure to make unnecessary repairs.
Customer Service
The company's customer service is commended for its responsiveness and communication. Reviewers appreciate the prompt scheduling of appointments and the company's willingness to work with them to find solutions.
Pricing and Value
A few reviewers express dissatisfaction with the pricing, citing high costs for parts and services. However, many reviewers feel that the prices are reasonable for the quality of service provided.
Negative Experiences
A few reviewers had negative experiences, citing overcharging, high-pressure sales tactics, and unmet promises. These experiences are vastly outnumbered by the positive reviews, but they highlight areas for improvement.
Be the first to review Mitch Wright Plumbing.
Write a Review
