Protecting What Matters Most
At Smith Thompson Home Security, we take pride in being a family-owned and operated business since 1978. Our story began with a devastating burglary that struck our family, and since then, we've made it our mission to provide top-notch security solutions to homes and businesses in Dallas, Fort Worth, and surrounding areas.
Our Services
We offer a range of services designed to give you peace of mind and protect what matters most. Our security systems are tailored to meet the unique needs of each customer, and our expert technicians will work with you to design a customized solution that fits your lifestyle and budget.
Home Security
Our home security solutions include wireless security systems, security sensors, fire detection, cameras, garage control, smart locks, and smart home automation. We understand that every home is unique, and our experts will work with you to design a system that addresses your specific needs and concerns.
Pest Control
Our pest control services are designed to eliminate unwanted pests and rodents from your home or business. Our expert technicians will work with you to identify the source of the problem and develop a customized solution to eliminate the infestation.
Small Business Security
We also offer security solutions for small businesses, designed to protect your investment and assets. Our small business security systems are tailored to meet the unique needs of your business, and our expert technicians will work with you to design a customized solution that fits your specific needs.
Our Promise
At Smith Thompson Home Security, we're committed to providing exceptional customer service and unwavering support. We're proud to be a family-owned business that has never raised our monitoring rate, and we never require contracts. That's why our customers trust us to protect what matters most.
Our Story
Our story began with a devastating burglary that struck our family in 1978. Since then, we've made it our mission to provide top-notch security solutions to homes and businesses in Dallas, Fort Worth, and surrounding areas. Our founder, Mark Thompson, understands the pain and despair that follows a burglary, and that's why we're dedicated to providing exceptional security solutions that give our customers peace of mind.
Overall Impression
The reviews of Smith Thompson Security are overwhelmingly positive, with customers praising the company's responsive and professional service, competitive pricing, and high-quality equipment.
Customer Service
Customers rave about the company's customer service, citing prompt responses to issues, friendly and knowledgeable technicians, and a willingness to go above and beyond to resolve problems. Many reviewers mention the courtesy and respect shown by technicians, who take the time to explain systems and answer questions.
Technicians
Several reviewers praise specific technicians, such as Brad, Armando, Bruce, John, and Jeremy, who are described as friendly, knowledgeable, and professional. These technicians are credited with providing excellent service, explaining systems clearly, and taking the time to answer questions.
Equipment and Installation
Customers are pleased with the quality of the equipment installed, citing ease of use and reliability. The installation process is often described as smooth and trouble-free, with technicians taking care to ensure that customers understand how to use their systems.
Pricing and Value
Many reviewers mention the competitive pricing and value provided by Smith Thompson Security. Customers appreciate the affordable monthly rates, flexible billing, and lack of long-term contracts.
Support and Monitoring
Customers express satisfaction with the company's monitoring and response times, citing prompt notifications and efficient resolution of issues.
Minor Issues
Only one reviewer mentions a minor issue with a rude phone representative, but this is an isolated incident and does not detract from the overall positive impression.
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