Established in 1983, Electronic Alarms & Communication Systems Inc. has been providing top-notch security solutions to the residents and businesses of South Florida for over 40 years. We are committed to ensuring the safety and security of our clients by offering customized home and business security systems at competitive rates. Our extensive range of services, coupled with exceptional customer service, makes us the trusted leader in security solutions.
Our Commitment to Our Customers
At Electronic Alarms & Communication Systems Inc., we understand the importance of securing your home and business. That's why we take our responsibility of protecting you, your family, and your business as seriously as you do. We take the time to understand your unique needs and develop a security solution that matches those requirements. Our extensive range of security products, highly trained professionals, and 24-hour monitoring central station ensure that our services consistently meet our high standards and our customers' expectations.
As one of the premier full-service security providers in South Florida, we service accounts from West Palm Beach to the Florida Keys. With our proven track record, outstanding qualifications, and strategic positioning with one of the largest monitoring providers in the United States, you can rest assured that we will continue to provide you with the best services.
Our Services
At Electronic Alarms & Communication Systems Inc., we offer a comprehensive range of security solutions to meet your needs and budget. Our services include:
- Home Security Systems: We offer customized home security systems that include the latest in security technology. Our systems include control panels, door and window sensors, motion sensors, surveillance cameras, and high-decibel alarms. Our systems are designed to protect your home from burglars and other potential intruders.
- Business Security Systems: We offer customized business security systems that are designed to secure your business premises and protect your assets. Our systems include access control, video surveillance, intrusion detection, and fire alarm systems.
- Monitoring Services: We offer 24-hour monitoring services to ensure that your home or business is always protected. Our monitoring central station is one of the largest in the United States, ensuring that we are always in control and can respond quickly to any security breaches.
- Security Consultation: Our team of security experts can provide you with a comprehensive security consultation to identify potential vulnerabilities and provide recommendations for improving your security.
- Installation and Maintenance: We offer professional installation and maintenance services to ensure that your security systems are always functioning optimally. Our team of highly trained professionals can install and maintain your security systems, ensuring that they are always functioning optimally.
Why Choose Us?
At Electronic Alarms & Communication Systems Inc., we are committed to providing our customers with the best possible service. Here are some reasons why you should choose us for your security needs:
- Customized Solutions: We offer customized security solutions that are designed to meet your unique needs and budget.
- Latest Technology: We offer the latest in security technology, ensuring that your home or business is always protected with the most advanced security systems available.
- Competitive Pricing: We offer our services at extremely competitive rates, ensuring that you get the best value for your money.
- Exceptional Customer Service: We are committed to providing our customers with exceptional customer service. Our knowledgeable staff is always available to answer any questions and provide you with the best possible service.
Overall Experience
The overall experience with this company is mixed, with some customers having a positive encounter and others having a negative one.
Negative Reviews
Lack of Customer Service and Poor Staff The company has received criticism for its poor customer service, with some customers reporting that they have to wait two weeks for repairs and dealing with short-staffed and rude technicians.
Unprofessional Service Another customer reported that the test technician was not only rude but also unprofessional, contributing to a negative experience.
Positive Reviews
On the other hand, some customers have had a very pleasant experience with the company. Exceptional Service One customer praised the company for its excellent service, calling it the "definition of a family-run company" and commending Michelle for her outstanding communication and helpfulness.
Recommendations While not all customers have had a positive experience, some have reported that Michelle went above and beyond to help with any issues that arose.
Customer Satisfaction
While the company has some work to do to improve its customer service, it's clear that there are some dedicated employees who are committed to providing exceptional service.
