At New Tex Plumbing, we're proud to have been serving the Houston, TX community since 1980. Our team of licensed plumbers is committed to providing local homeowners and businesses with exceptional plumbing expertise 24 hours a day, 7 days a week, 365 days a year. We have the experience, skill, and creativity to tackle any plumbing project with efficiency.
Our Story
New Tex Plumbing combines superior service and workmanship with premium-grade materials and equipment to achieve some of the best results in the plumbing industry. Proudly serving homebuilders, multifamily property managers, homeowners, and more, New Tex Plumbing guarantees precision plumbing installation and dependable repair services at a moment's notice. We know your property is important to you, and that's why all of our services are performed by fully licensed plumbers who are detail-oriented and proven troubleshooting experts.
Our Services
New Tex Plumbing offers a wide range of effective and affordable plumbing services, including:
- Emergency plumbing repair
- Residential plumbing services
- Commercial plumbing services
- Service calls
- Installing water lines
- Inspecting pipes via advanced cameras
- Hooking up new homes to water and sewer lines already in place
- And more!
Why Choose New Tex?
New Tex Plumbing has been in business since 1980, and in that time, we've developed the plumbing repair and installation skills that have made us a preferred plumbing resource for both homeowners and general contractors across the greater Houston, TX region. We employ over forty professional plumbers, and we are also certified warranty repair specialists for several major brands. Whether you have a leaky faucet, need new fixtures, or you need a whole-home installation for brand new plumbing, we're the ones to call.
Accreditation and Certification
New Tex Plumbing was accredited with the Better Business Bureau in 2008. To view our BBB status and accreditation details, or to leave a review, please click the official BBB link here.
Poor Customer Service and Unprofessionalism
Multiple reviewers have expressed frustration with New Tex Plumbing's customer service, citing unprofessionalism, lack of communication, and unresponsiveness. Some reviewers have reported being left on hold for extended periods, being transferred to voicemails, or not receiving return calls. Others have experienced technicians who failed to show up or arrived late, without notification or apology.
Technician Issues
Several reviewers have reported issues with technicians, including unprofessional behavior, lack of knowledge, and poor communication skills. One reviewer reported a technician who smelled of BO and cigarettes, while another reported a technician who was argumentative and uncooperative.
Scheduling Issues
Many reviewers have reported difficulties with scheduling, including cancelled or rescheduled appointments without notification, lack of communication regarding delays or changes, and technicians showing up at inconvenient times.
Unreliability and Lack of Follow-Through
Some reviewers have reported issues with the company's reliability, including failing to follow up on promises, providing inaccurate information, or not completing work as agreed upon.
Mixed Reviews of Technicians
While some reviewers have reported positive experiences with individual technicians, such as Sean and Alex, others have reported negative experiences with technicians who were unprofessional, unkempt, or unhelpful.
Positive Experiences
A few reviewers have reported positive experiences with New Tex Plumbing, citing professional and courteous technicians, efficient service, and effective solutions to their plumbing issues.
