"Everybody Raves For Daves" - Experience the Dave's Difference!
At Dave's Cooling & Heating, we pride ourselves on being the go-to HVAC contractor for homeowners in Frederick, MD, and the surrounding areas. Our team of expert technicians has over 100 years of combined experience in the industry, providing top-notch services that our customers can rely on. With a commitment to excellence, transparency, and customer satisfaction, we've built a reputation as the trusted choice for all your heating and cooling needs.
Our Story
Established in 2006 as a family-owned business, our goal has always been to provide professional services at affordable prices to our local community. We've grown to a team of 14 employees, and our dedication to quality and customer satisfaction has earned us a stellar reputation in the area. As an authorized contractor for First Energy/Potomac Edison, BGE, and PEPCO utility rebates, we're committed to helping our customers save energy and money.
Our Mission
Our mission is to provide exceptional HVAC services that exceed our customers' expectations. We achieve this by:
- Providing expert solutions tailored to each customer's unique needs
- Offering honest and transparent pricing with no hidden fees
- Ensuring timely and reliable service with a focus on customer satisfaction
- Continuously training our technicians to stay up-to-date with the latest technology and best practices
- Building long-term relationships with our customers through trust, reliability, and consistency
Our Services
We offer a comprehensive range of HVAC services, including:
- Air conditioning installation, repair, and maintenance
- Heating system installation, repair, and maintenance
- Boiler installation, repair, and maintenance
- Furnace installation, repair, and maintenance
- Water heater installation and maintenance
- Air duct cleaning and emergency HVAC services
Our team is dedicated to providing top-notch services that meet the highest standards of quality, efficiency, and reliability. We're committed to helping our customers stay comfortable, save energy, and enjoy a healthier indoor environment.
Company Performance
The reviews suggest that Dave's Cooling & Heating has a mixed performance, with some customers having positive experiences and others having negative experiences.
Positive Experiences
Many customers praised the company's technicians, such as David, Zach, Lyle, and Jose, who were described as professional, knowledgeable, and friendly. Some customers appreciated the company's responsive customer service, with prompt responses to calls and emails. The company's estimates and prices were also found to be reasonable and competitive.
Negative Experiences
On the other hand, some customers had negative experiences, citing issues with scheduling, communication, and work quality. For example, one customer reported that the company "ghosted" them, failing to return calls or emails to schedule a service. Another customer was unhappy with the company's "upgrade" that did not function properly when the temperature dropped. A third customer had a series of issues with multiple technicians, including one who did not show up for a scheduled appointment.
Areas for Improvement
Based on the reviews, Dave's Cooling & Heating could improve in several areas, including communication, responsiveness, and work quality. The company should also work on resolving issues promptly and fairly, rather than dodging customer calls or emails.
