A Legacy of Warmth and Elegance
Black Hat Chimney & Fireplace, Inc. has been illuminating Western New York homes with dazzling warmth and aesthetic elegance since 1987. Family-owned and operated, we specialize in providing innovative and stylish fireplace and heating solutions that enhance the beauty and comfort of your home.
Tailored Solutions for Every Home
Our dedicated professionals understand that every home is unique. That's why we offer a diverse selection of gas fireplaces, inserts, stoves, and electric fireplaces - each meticulously chosen to complement your individual style and needs. Additionally, our skilled designers can assist you in creating a cohesive and functional fireplace layout that's tailored to your space.
Unwavering Expertise and Customer Service
Our team boasts over 150 combined years of experience, ensuring that you receive the highest level of expertise and personalized attention. We take pride in providing exceptional customer service, from initial consultations to installation and beyond.
Exceptional Products and Services
- Gas Fireplaces: Create a warm and inviting ambiance with expertly installed gas fireplaces and inserts.
- Electric Fireplaces: Enjoy the aesthetic of a traditional fireplace without the flue with our stunning electric options.
- Wood Appliances: Experience the charm and warmth of a crackling fire with our diverse range of wood-burning appliances.
- Pellet Appliances: Enjoy the convenience and efficiency of a modern pellet stove.
- Chimney Services: Our certified technicians provide comprehensive chimney inspections, cleaning, and repairs.
- Installation & Design: Our skilled installers will ensure a seamless and efficient installation, while our designers will assist you in choosing the perfect fireplace and mantle combinations.
More Than Just Heat
Black Hat Chimney & Fireplace, Inc. is committed to providing you with a complete and enjoyable fireplace experience. We offer:
- A wide selection of mantels and accessories to personalize your fireplace.
- Outdoor fireplace and kitchen options to extend the warmth and ambiance outside.
- Regular maintenance plans to ensure optimal performance and safety.
Join us in creating the perfect warm and inviting atmosphere in your home. Contact Black Hat Chimney & Fireplace, Inc. today for a free consultation and let us guide you in finding the perfect fireplace solution!
Service and Communication
Black Hat Chimney and Fireplace has received numerous reviews praising their excellent service and communication. Several reviewers mentioned that they were easy to work with, responsive to questions, and provided good communication throughout the entire process. The company's dedication to customer service is evident in the way they address concerns and provide solutions in a timely manner.
Quality of Work
Reviewers were overwhelmingly satisfied with the quality of work provided by Black Hat Chimney and Fireplace. They praised the company's attention to detail, professionalism, and expertise in installing and servicing fireplaces and chimneys. Many reviewers mentioned that the installers were friendly, helpful, and meticulous in their work.
Value and Pricing
While some reviewers praised the company's fair pricing, others were critical of the cost of replacement parts. One reviewer felt that the markup on parts was excessive, citing a 300% markup on a fan. However, the company's response suggests that this markup is not as high as claimed.
Product Quality
Reviewers were generally satisfied with the quality of products offered by Black Hat Chimney and Fireplace. Many praised the company's selection of high-end products, such as soapstone stoves, and the ease of installation. However, one reviewer mentioned that they were not impressed with the selection at the store and ended up taking their business elsewhere.
Customer Service
Black Hat Chimney and Fireplace has received widespread praise for their exceptional customer service. Reviewers mentioned that the company's owner, Bob, was responsive, knowledgeable, and provided excellent service. The company's emergency services were also highlighted, with one reviewer praising the prompt response to a power outage.
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