Trust Our Expertise, Your Safety and Satisfaction Guaranteed
Founded in 1953, Felgemacher Masonry & Chimney has served the greater Buffalo and Rochester, NY areas for over 60 years. We specialize in comprehensive chimney and fireplace services, helping homeowners enhance the safety, functionality, and aesthetics of their heating systems.
Chimney Repair & Installation
- Comprehensive inspections and assessments
- Professional chimney cleaning and sweeping
- Leak repair and restoration
- Chimney rebuilding and recapping
- Structural repairs and tuckpointing
- Custom-made chimney caps and chase covers
Fireplace Insert & Stove Solutions
Our retail store, Felgemacher Fireplace Shop, offers a diverse selection of high-quality fireplace inserts, stoves, and gas log sets. Our experienced staff will assist you in finding the perfect appliance to meet your heating and aesthetic needs. We also offer expert installation services.
Why Choose Felgemacher Masonry & Chimney?
- Generations of Experience: We have a rich family history in chimney and fireplace services, providing unmatched expertise and craftsmanship.
- Customer-Focused Approach: We prioritize outstanding customer service, treating every client like a valued individual.
- Quality & Integrity: All our work is backed by our unwavering commitment to quality and professionalism.
- Licensed & Certified: Our owners hold industry-leading certifications, ensuring the highest standards for safety and effectiveness.
Our Team & Values
Felgemacher Masonry & Chimney is built on a foundation of family values and expert knowledge. Our team consists of certified technicians and passionate professionals dedicated to exceeding your expectations. We are committed to delivering:
- Personalized and attentive customer service
- Comprehensive technical expertise
- Competitively priced solutions
- Unwavering integrity and safety standards
Contact Us Today
For exceptional chimney and fireplace services in the Buffalo and Rochester areas, contact Felgemacher Masonry & Chimney. We look forward to helping you achieve efficient and cozy heating in your home.
Overall Experience
The reviews for Felgemacher Masonry and Chimney are mixed, with some customers having positive experiences and others having negative ones.
Positive Experiences
Professionalism and Quality of Work
Multiple reviewers praised the company's professionalism, quality of work, and attention to detail. They were impressed with the crew's expertise, communication, and work ethic.
Customer Service and Integrity
Some reviewers appreciated the company's commitment to customer satisfaction, standing behind their work, and taking responsibility for any mistakes.
Specific Positive Comments
- Alex and his laborer did a great job, and the chimney looks great.
- Felgemacher Masonry stood behind their work and re-did the crown at no charge.
- The office staff is professional and friendly.
- The crew worked expertly and kept the homeowner posted on progress.
- The company consulted with the homeowner to confirm they were meeting expectations.
Negative Experiences
Poor Workmanship and Negligence
Two reviewers had negative experiences, citing poor workmanship, negligence, and lack of communication.
Specific Negative Comments
- The company failed to fill all the joints that were ground out, and the chimney still leaked.
- The company did not seal the bricks with sealer as promised, and the homeowner had to climb up to fix the issue themselves.
- The company blocked the utility chimney, causing carbon monoxide to leak into the basement, and failed to address the issue promptly.
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